**Privacy Policy for Ragnarök Gaming Lounge**

This Privacy Policy describes how Ragnarök Gaming Lounge ("we," "us," or "our") collects, uses, and shares personal information of users of our site and visitors to our physical location at Ovijan 54 (2nd Floor), College Gate, Tongi, Gazipur 1712, Bangladesh. This policy is written in English, even though our primary language of instruction is Bengali, to ensure clarity and accessibility for a wider audience.

**Information We Collect**

We collect the following types of information:

• **Information You Provide Directly:** This includes information you provide when you book a gaming session, purchase a package, participate in events, create an account on our online platform (if applicable), contact us with inquiries, or provide feedback. This information may include your name, contact information (phone number), age, gaming preferences, and payment details.
• **Information Collected Automatically:** When you visit our site, we automatically collect certain information about your device and browsing activity. This may include your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We may use cookies, web beacons, and similar technologies to collect this information.
• **Information Collected at Our Physical Location:** When you visit Ragnarök Gaming Lounge, we may collect information through video surveillance for security purposes. We may also collect information provided when you sign in, participate in contests, or make purchases.
• **Payment Information:** When you make a purchase, your payment information is processed by our payment processors. We do not directly store your full credit card details on our systems.

**How We Use Your Information**

We use your information for the following purposes:

• **To Provide and Improve Our Services:** We use your information to process bookings, provide access to gaming sessions and events, personalize your experience, improve our site and services, and respond to your inquiries.
• **To Communicate With You:** We may use your information to send you updates about our services, promotions, and events.
• **For Security Purposes:** We use your information to protect our site, our physical location, and our users from fraud, abuse, and other harmful activity.
• **For Legal Compliance:** We may use your information to comply with applicable laws and regulations.
• **Marketing:** We may use your information, with your consent where required by applicable law, to send you promotional materials about our services and events. You can opt out of receiving marketing communications at any time.
• **Analytics:** We analyze user data to understand how our site is used and to improve its functionality and user experience.

**How We Share Your Information**

We may share your information with the following types of recipients:

• **Service Providers:** We may share your information with third-party service providers who help us operate our site, process payments, send emails, and provide other services. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• **Legal Authorities:** We may disclose your information to legal authorities if required by law or legal process.
• **Business Transfers:** In the event of a merger, acquisition, or other business transfer, your information may be transferred to the acquiring entity.
• **With Your Consent:** We may share your information with other parties with your consent.

**Data Retention**

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period will vary depending on the type of information and the purpose for which it is used.

**Your Rights**

You may have certain rights regarding your personal information, including the right to:

• **Access:** Request access to the personal information we hold about you.
• **Correction:** Request that we correct any inaccurate or incomplete personal information we hold about you.
• **Deletion:** Request that we delete your personal information.
• **Objection:** Object to the processing of your personal information.
• **Restriction:** Request that we restrict the processing of your personal information.
• **Data Portability:** Request to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us at Ovijan 54 (2nd Floor), College Gate, Tongi, Gazipur 1712, Bangladesh. We may require you to verify your identity before processing your request.

**Security**

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

**Changes to This Privacy Policy**

We may update this Privacy Policy from time to time. We will post any changes on our site. Your continued use of our services after the posting of changes constitutes your acceptance of the revised Privacy Policy.

**Contact Us**

If you have any questions about this Privacy Policy, please contact us at:

Ragnarök Gaming Lounge Ovijan 54 (2nd Floor), College Gate, Tongi, Gazipur 1712 Bangladesh